Membership Services Representative - Part Time

 

Nature and Scope:  
This part-time position reports to the Program Manager and is responsible for welcoming all customers into the YMCA and providing exemplary customer service.   
 

Wage and Benefits:
Wage: 12.10 per hour
Employee benefits: YMCA Plus membership for staff, free parking available for evening/weekend shifts.

Availability:
This position requires availability evenings and weekends. Availability during the daytime is an asset.

Start date: As soon as possible.


Purpose:  

- To appreciate and support YMCA values, mission, and vision  
- To demonstrate energy, dedication, and enthusiasm  
- To sincerely and generously serve all 
- To thrive in an atmosphere of change and diversity  
- To work as a member of a team  
- To achieve planned results through a personal initiative with the Association’s guidelines and policies  
 
Responsibilities Include (but not limited to):  
 
Greet each member, participant, potential member, volunteer and staff with a smile, using their name when possible  
 
Provide assistance and information to each member, participant, potential member, volunteer and staff. 
 
 Promote membership sales and service in a positive and professional manner:

  •  Before each shift review the communication log to update yourself on current programs, services, special events, memos, etc. 
  •  Provide sales, tours and invite prospective members to join  
  •  Provide program and membership information  
  •  Strive to stay informed and up to date on all YMCA programs and services being offered 
  •  Develop positive relationships with participants, peers, volunteers and parents  
  •  Solve member concerns in a customer-oriented manner  
  •  Serve each member, participant, potential member, volunteer and staff quick, friendly service when they are visiting the YMCA in person or when they call  
  •  Maintain confidentiality in all matters related to internal human resource issues and membership 
  •  Work effectively with all departments to ensure excellent communication regarding programs and services  
  •  Support and work as part of a team to ensure excellent service to both customers and fellow employees  
  •  Respond to all concerns in a positive and supportive manner  
  •  Maintain a neat, clean, safe and organized area  
  •  Be responsible for the security of cash and to balance receipts and floats  
  •  Be in proper uniform when on duty  
  •  Attend all staff meetings, planning sessions and training events as required  
  •  Any other assigned duties to Member services staff and area 

 
Qualifications:  
 
• Excellent organizational and interpersonal skills 
• Outgoing personality  
• Excellent telephone skills  
• Basic computer skills  
• Clear police record check   
• CPR & First Aid an asset 
 

Please send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. 

  
Please note that only those selected will be contacted to arrange an interview. Job offers are contingent upon the successful completion of a Criminal Record Check at the candidate’s expense.